Returns & Exchanges

At The Formularx, we are committed to your skin's health and satisfaction, offering a 14-day return window for unused and unopened products. If you experience an adverse reaction or receive a damaged item, our support team is dedicated to making it right through a seamless exchange process.

Return Process

• 1.
  Initiate Your Request

  Email our support team within 14 days of delivery with your order number and a brief explanation for the return or exchange.

• 2.
  Quality Verification

  Provide clear photographs of the product's condition, including the outer packaging and batch number, to ensure it meets our safety and hygiene standards.

• 3.
  Secure Packaging

  Once approved, carefully pack the items in their original boxes to prevent damage during transit and wait for our courier partner to schedule a pickup.

• 4.
  Refund Processing

  After our laboratory team inspects the returned goods, your refund will be credited to your original payment method within 7-10 business days.